BSB20120 – Certificate II in Workplace Skills

The qualification focuses on developing a combination of white-collar skills such as communication, organisation and planning, problem solving and technology that will allow successful candidates to work effectively in an office environment. Individuals undertaking the course have likely recently joined or are planning to join the workforce. They will perform mostly routine and defined tasks of a procedural, clerical, administrative or operational nature with direct supervision, but will require some technology and self-management skills.

Delivery and Structure

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring. We utilise a mix of on the-job observation and questioning, and workplace-based projects throughout our assessment tasks. Participants are encouraged to challenge their existing knowledge and extend their boundaries whilst they expand their skill base.

Course Structure:

To successfully attain the BSB20120 – Certificate II in Workplace Skills students are
required to complete a total of ten (10) units of competency, comprising of:

• 5 core units
• 1 Group A Elective
• 1 Group B Elective
• 3 Electives* from groups A B C

Core Unit BSBCMM211 Apply communication skills
Core Unit BSBOPS201 Work effectively in business environments
Core Unit BSBPEF202 Plan and apply time management
Core Unit BSBSUS211 Participate in sustainable work practices
Core Unit BSBWHS211 Contribute to the health and safety of self and others

Group A: Self Management BSBCRT201 Develop and apply thinking and problem solving skills
Group A: Self Management BSBPEF201 Support personal wellbeing in the workplace
Group A: Self Management BSBPEF302 Develop self-awareness

Group B: Technology BSBDAT201 Collect and record data
Group B: Technology BSBOPS306 Record stakeholder interactions
Group B: Technology BSBTEC201 Use business software applications
Group B: Technology BSBTEC202 Use digital technologies to communicate in a work environment
Group B: Technology BSBTEC203 Research using the internet

Group C: Working with Others BSBOPS202 Engage with customers
Group C: Working with Others BSBOPS203 Deliver a service to customers
Group C: Working with Others BSBPEF101 Plan and prepare for work readiness
Group C: Working with Others BSBTWK201 Work effectively with others
Group C: Working with Others SIRXCEG002 Assist with customer difficulties
Group C: Working with Others SIRXPDK001 Advise on products and services