Training

Flexible Training Solutions specialises in highly-tailored, work-based training. That being said, we also offer class-based and workshop training, distance learning, and training for individuals, including all courses we offer to businesses. Training is delivered with State and Federal Government funding (conditions apply).

 

View our methodology page to find out more about the way that FTS can implement a successful and progressive training program in your workplace.

Please browse through the course information below to see what training programs we can offer yourself or your business.

 

Supply Chain Operations

 

Driving Operations

 

Logistics

 

Business

 

Business Administration (Business)

 

Business Sales

 

Leadership & Management

 

Retail

 

Customer Engagement (Business)

 

Short Courses and Single Units

Our Warehousing Operations qualifications are designed to give your warehouse staff all the skills they need to fulfil the tasks assigned to them, while capitalising on your way of doing business. Units involve training in housekeeping, picking and packing, safely handling loads, product knowledge, estimating weight and dimensions, dispatching/receiving goods, and cargo and lean processes.

The program allows us to work across all aspects of your operation while being specific enough to customise for individual roles in receiving, dispatching, picking/packing and stock control. Your business may choose to involve teams from all areas by injecting role-specific modules into the program. Our Holistic Approach is based on the understanding of the need to engage with employees, whilst minimising the disruption to usual business activities.

Qualifications

 

TLI20421 Certificate II in Supply Chain Operations

 

TLI30321 Certificate III in Supply Chain Operations

  TLI40321 Certificate IV in Supply Chain Operations

Driving Operations

Courses in Driving Operations are designed to give your drivers and driver support staff all the skills they require to make sure that your goods are delivered correctly, safely and on time. Units involve training in such skills as navigation, loading and unloading goods, handling manifests and paperwork, inspecting vehicles, and transporting hazardous or sensitive cargo.

Qualifications

 

TLI21221 Certificate II in Driving Operations

 

TLI31222 Certificate III in Driving Operations

 

TLI20221 Certificate II in Road Transport Terminal Operations

Logistics

Courses in Logistics are ideal for your floor supervisors and Operations management staff, giving them the skills to better organise staff and increase productivity while reducing errors in the logistics process.
Certificates II and III of Logistics have been rolled into the Supply Chain Operations qualifications.

Qualifications

 

 

TLI50221 Diploma of Logistics

Business

The Business Training Package has undergone a full review, with many previously separate qualifications being joined with the general Business qualification as a specialisation e.g. Certificate III in Business (Administration) rather than the separate Certificate III in Business Administration.
The outcome is consistent core business skills across the level, with opportunity lean towards a field or take a generalist approach.

Qualifications

 

BSB30120 Certificate III in Business

 

BSB40120 Certificate IV in Business

 

BSB50120 Diploma of Business

Business Administration

Business Administration courses have been combined into Business qualifications under the latest BSB20 package. A Business (Administration) specialisation is available at Certificate III and IV Levels pending certain criteria.

Qualifications

Business Sales

SIR30316 is a flexible qualification suiting the needs of sales or customer service representatives selling into other businesses and can be contextualised to selling business or retail end-user products and services.

BSB40615 Certificate IV in Business Sales has been rolled into BSB40120 Certificate IV in Business.

Qualifications

 

SIR30316 Certificate III in Business to Business Sales

Leadership & Management

Leadership & Management qualifications reflect the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team. Trainees will learn to apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.

Qualifications

 

BSB40520 Certificate IV in Leadership and Management

 

BSB50420 Diploma of Leadership and Management

Retail

Retail qualifications give employees the skills necessary to effectively serve your customers, including the promotion of products, giving advice, and handling complaints and returns.
Higher-level Retail qualifications prepare employees for management roles in stores or area management for franchises, and include skills such as budgeting, recognising marketing opportunities and recruiting staff.

Please note, training and assessment for SIR30216 Certificate III in Retail may be provided by Berengarra on behalf of Flexible Training Solutions.

Qualifications

 

SIR20216 Certificate II in Retail Services

 

SIR30216 Certificate III in Retail

 

SIR40316 Certificate IV in Retail Management

 

SIR50116 Diploma of Retail Leadership

 

SIR30316 Certificate III in Business to Business Sales

Customer Engagement

Customer Engagement courses have been rolled into the general Business qualifications as a Specialisation. These now appear as Certificate III in Business (Customer Engagement), and Certificate IV in Business (Operations).
Generally we advise to take a non-Specialised course instead in most instances, as this allows for the most customisation to fit your needs or the needs of your business.

Qualifications

 

BSB30120 Certificate III in Business

 

BSB40120 Certificate IV in Business

Short Courses

Workshops and Standalone training with Flexible Training Solutions will give you or your employees the skills and/or licences needed to enhance on-the-job practices and reinforce adherence to OHS and WHS legislation.

Flexible Delivery: Onsite, Offsite, E-Learning, Blended. What you need, delivered where and when you need it.

Standalone Training or Accredited Units

  • Software Training (Basic, Intermediate, Advanced) Excel,
    Word, PowerPoint, Access, and Outlook
  • Specialist Software deployments including the writing
    of training manuals, SOPs, SWPs
  • Effective Time Management
  • Leadership
  • Bullying & Harassment Awareness
  • Risk Management
  • Conflict Resolution
  • Communication Skills
  • Sales Fundamentals
  • Customer Service

  • Workplace Health and Safety
  • Chain of Responsibility
  • Load Restraint
  • Fatigue Management Awareness
  • Hazard Identification
  • Manual Handling Techniques
  • Forklift Licencing and Refreshers
  • Blue Card
  • Safe Movement of Equipment
  • Eco Driving
  • Root Cause Analysis
  • Dangerous Goods Awareness

 

Forklift Licencing and Refreshers

Forklift Licensing

Flexible Training Solutions offers forklift licensing training that is customised to suit individual workplaces requirements whilst adhering to WHS, OHS and VET validation of competency for all licence driving.

The course content has the following specifications:

  • Knowledge and ability to identify potential workplace hazards
  • Knowledge and ability to identify hazard control measures
  • Knowledge and ability to communicate in the workplace
  • Preoperational checks of forklift and tag out procedures
  • Knowledge and ability of internal WHS laws such as traffic management rules
  • Knowledge and ability to assess the weight of the load
  • Ability to operate forklift at a safe speed within workplace speed limits
  • Ability to move and place loads to ensure stability of materials and avoidance of hazards
  • Knowledge of and ability to respond to unplanned and/or unsafe situations in line with WHS, OHS and company procedures
  • Knowledge of all forklift attachments and the ability to operate these attachments in a safe manner according to WHS, OHS and company procedures
  • Correct refuelling techniques including battery changing charging techniques
  • Ability to shut down and park the forklift in safe manner according to WHS, OHS and company procedures.

Our forklift licensing course will teach good driving habits in your workplace. Your workers will be trained in order to provide you with a sense of confidence in adhering to WHS and OHS legislation and internal company procedures.

Forklift Refresher Training

Flexible Training Solutions offers forklift refresher training that is customised to suit individual workplaces’ requirements. A FTS forklift refresher course will identify all deficient driving habits in your workplace and enable identification of employees to be retrained to provide you with a sense of confidence in adhering to WHS, OHS legislation and internal company procedures.

All FTS trainers are licensed HRW assessors in their state and are capable of delivering advanced forklift driving techniques.

The course content has the following specifications:

  • Knowledge and ability to identify potential workplace hazards
  • Knowledge and ability to identify hazard control measures
  • Knowledge and ability to communicate in the workplace
  • Pre-operational checks of forklift and tag out procedures
  • Knowledge and ability of internal WHS laws such as traffic management rules
  • Knowledge and ability to assess the weight of the load
  • Ability to operate forklift at a safe speed within workplace speed limits
  • Ability to move and place loads to ensure stability of materials and avoidance of hazards
  • Knowledge of and ability to respond to unplanned and/or unsafe situations in line with WHS, OHS and company procedures
  • Knowledge of all forklift attachments and the ability to operate these attachments in a safe manner according to WHS, OHS and company procedures
  • Correct refuelling techniques including battery changing or charging techniques
  • Ability to shut down and park the forklift in a safe manner according to WHS, OHS and company procedures

Accordion #1 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Accordion #2 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Supply Chain Operations

Our Warehousing Operations qualifications are designed to give your warehouse staff all the skills they need to fulfil the tasks assigned to them, while capitalising on your way of doing business. Units involve training in housekeeping, picking and packing, safely handling loads, product knowledge, estimating weight and dimensions, dispatching/receiving goods, and cargo and lean processes.

The program allows us to work across all aspects of your operation while being specific enough to customise for individual roles in receiving, dispatching, picking/packing and stock control. Your business may choose to involve teams from all areas by injecting role-specific modules into the program. Our Holistic Approach is based on the understanding of the need to engage with employees, whilst minimising the disruption to usual business activities.

Qualifications

 

TLI20421 Certificate II in Supply Chain Operations

 

TLI30321 Certificate III in Supply Chain Operations

  TLI40321 Certificate IV in Supply Chain Operations

Driving Operations

Courses in Driving Operations are designed to give your drivers and driver support staff all the skills they require to make sure that your goods are delivered correctly, safely and on time. Units involve training in such skills as navigation, loading and unloading goods, handling manifests and paperwork, inspecting vehicles, and transporting hazardous or sensitive cargo.

Qualifications

 

TLI21221 Certificate II in Driving Operations

 

TLI31222 Certificate III in Driving Operations

 

TLI20221 Certificate II in Road Transport Terminal Operations

Logistics

Courses in Logistics are ideal for your floor supervisors and Operations management staff, giving them the skills to better organise staff and increase productivity while reducing errors in the logistics process.
Certificates II and III of Logistics have been rolled into the Supply Chain Operations qualifications.

Qualifications

 

 

TLI50221 Diploma of Logistics

Business

The Business Training Package has undergone a full review, with many previously separate qualifications being joined with the general Business qualification as a specialisation e.g. Certificate III in Business (Administration) rather than the separate Certificate III in Business Administration.
The outcome is consistent core business skills across the level, with opportunity lean towards a field or take a generalist approach.

Qualifications

 

BSB30120 Certificate III in Business

 

BSB40120 Certificate IV in Business

 

BSB50120 Diploma of Business

Business Administration

Business Administration courses have been combined into Business qualifications under the latest BSB20 package. A Business (Administration) specialisation is available at Certificate III and IV Levels pending certain criteria.

Qualifications

Business Sales

SIR30316 is a flexible qualification suiting the needs of sales or customer service representatives selling into other businesses and can be contextualised to selling business or retail end-user products and services.

BSB40615 Certificate IV in Business Sales has been rolled into BSB40120 Certificate IV in Business.

Qualifications

 

SIR30316 Certificate III in Business to Business Sales

Leadership & Management

Leadership & Management qualifications reflect the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team. Trainees will learn to apply solutions to a defined range of predictable and unpredictable problems, and analyse and evaluate information from a variety of sources.

Qualifications

 

BSB40520 Certificate IV in Leadership and Management

 

BSB50420 Diploma of Leadership and Management

Retail

Retail qualifications give employees the skills necessary to effectively serve your customers, including the promotion of products, giving advice, and handling complaints and returns.
Higher-level Retail qualifications prepare employees for management roles in stores or area management for franchises, and include skills such as budgeting, recognising marketing opportunities and recruiting staff.

Please note, training and assessment for SIR30216 Certificate III in Retail may be provided by Berengarra on behalf of Flexible Training Solutions.

Qualifications

 

SIR20216 Certificate II in Retail Services

 

SIR30216 Certificate III in Retail

 

SIR40316 Certificate IV in Retail Management

 

SIR50116 Diploma of Retail Leadership

 

SIR30316 Certificate III in Business to Business Sales

Customer Engagement

Customer Engagement courses have been rolled into the general Business qualifications as a Specialisation. These now appear as Certificate III in Business (Customer Engagement), and Certificate IV in Business (Operations).
Generally we advise to take a non-Specialised course instead in most instances, as this allows for the most customisation to fit your needs or the needs of your business.

Qualifications

 

BSB30120 Certificate III in Business

 

BSB40120 Certificate IV in Business

Short Courses

Workshops and Standalone training with Flexible Training Solutions will give you or your employees the skills and/or licences needed to enhance on-the-job practices and reinforce adherence to OHS and WHS legislation.

Flexible Delivery: Onsite, Offsite, E-Learning, Blended. What you need, delivered where and when you need it.

Standalone Training or Accredited Units

  • Software Training (Basic, Intermediate, Advanced) Excel,
    Word, PowerPoint, Access, and Outlook
  • Specialist Software deployments including the writing
    of training manuals, SOPs, SWPs
  • Effective Time Management
  • Leadership
  • Bullying & Harassment Awareness
  • Risk Management
  • Conflict Resolution
  • Communication Skills
  • Sales Fundamentals
  • Customer Service

  • Workplace Health and Safety
  • Chain of Responsibility
  • Load Restraint
  • Fatigue Management Awareness
  • Hazard Identification
  • Manual Handling Techniques
  • Forklift Licencing and Refreshers
  • Blue Card
  • Safe Movement of Equipment
  • Eco Driving
  • Root Cause Analysis
  • Dangerous Goods Awareness

 

Forklift Licencing and Refreshers

Forklift Licensing

Flexible Training Solutions offers forklift licensing training that is customised to suit individual workplaces requirements whilst adhering to WHS, OHS and VET validation of competency for all licence driving.

The course content has the following specifications:

  • Knowledge and ability to identify potential workplace hazards
  • Knowledge and ability to identify hazard control measures
  • Knowledge and ability to communicate in the workplace
  • Preoperational checks of forklift and tag out procedures
  • Knowledge and ability of internal WHS laws such as traffic management rules
  • Knowledge and ability to assess the weight of the load
  • Ability to operate forklift at a safe speed within workplace speed limits
  • Ability to move and place loads to ensure stability of materials and avoidance of hazards
  • Knowledge of and ability to respond to unplanned and/or unsafe situations in line with WHS, OHS and company procedures
  • Knowledge of all forklift attachments and the ability to operate these attachments in a safe manner according to WHS, OHS and company procedures
  • Correct refuelling techniques including battery changing charging techniques
  • Ability to shut down and park the forklift in safe manner according to WHS, OHS and company procedures.

Our forklift licensing course will teach good driving habits in your workplace. Your workers will be trained in order to provide you with a sense of confidence in adhering to WHS and OHS legislation and internal company procedures.

Forklift Refresher Training

Flexible Training Solutions offers forklift refresher training that is customised to suit individual workplaces’ requirements. A FTS forklift refresher course will identify all deficient driving habits in your workplace and enable identification of employees to be retrained to provide you with a sense of confidence in adhering to WHS, OHS legislation and internal company procedures.

All FTS trainers are licensed HRW assessors in their state and are capable of delivering advanced forklift driving techniques.

The course content has the following specifications:

  • Knowledge and ability to identify potential workplace hazards
  • Knowledge and ability to identify hazard control measures
  • Knowledge and ability to communicate in the workplace
  • Pre-operational checks of forklift and tag out procedures
  • Knowledge and ability of internal WHS laws such as traffic management rules
  • Knowledge and ability to assess the weight of the load
  • Ability to operate forklift at a safe speed within workplace speed limits
  • Ability to move and place loads to ensure stability of materials and avoidance of hazards
  • Knowledge of and ability to respond to unplanned and/or unsafe situations in line with WHS, OHS and company procedures
  • Knowledge of all forklift attachments and the ability to operate these attachments in a safe manner according to WHS, OHS and company procedures
  • Correct refuelling techniques including battery changing or charging techniques
  • Ability to shut down and park the forklift in a safe manner according to WHS, OHS and company procedures

Accordion #1 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Accordion #2 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.