BSB40120 – Certificate IV in Business

The revised Certificate IV in Business combines several previous qualifications such as general Business, Customer Engagement and Administration into one qualification where parts can be used to build the most appropriate qualification. A Certificate IV in Business can be delivered as a general qualification or with a specialisation. We are currently able to deliver general Business, Business (Leadership), Business (Operations) and Business (Administration) streams.

Individuals undertaking the course might be working in or working towards a broad set of roles involving complex administrative or operational tasks requiring analytical and leadership skills. They are likely working in a team lead, supervisory or middle-Management role.

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring. We utilise a mix of on-the-job observation and questioning, and workplace-based projects throughout our assessment tasks.

Participants are encouraged to challenge their existing knowledge and extend their boundaries whilst they expand their skill base.

To successfully attain the BSB40120 Certificate IV in Business, students are required to complete a total of twelve (12) units of competency, comprising of either:

Certificate IV in Business
– 6 core units
– 2 Group A Electives
– 4 Electives* from Groups+ A B C D E

(Leadership)
– 6 core units
– 2 Group A Electives
– 4 Group B Electives

(Administration)
– 6 core units
– 2 Group A Electives
– 4 Group C Electives

(Operations)
– 6 core units
– 2 Group A Electives
– 4 Group D Electives

*General Business courses may contain up to 2 imported electives from another
Certificate III, IV or Diploma course where it is relevant to job role and that FTS is
able to deliver on. Specialisation courses do not provide for imported units.
+FTS is able to offer a selection of units from these Groups, but not all units will be
available and so these Specialisations are not offered. FTS cannot offer any units
from Groups F, G, H, I, J at time of the production of this marketing material. Some
Group J units may be available pending trainer availability.

The Certificate IV in Business has a broad range of units to select from. The below list doesn’t cover all possibilities, but is instead a range of units that we believe give the best outcomes in the widest range of cases.
If there is something you’re wanting to include in the course that isn’t listed, please reach out via the contact details below or using the form on our website and we’ll see how we can make that work. Please note that not all of our trainers can deliver all units and for some units choice of delivery method may be limited to online/correspondence as a result.

Core Units
BSBCRT411  Apply critical thinking to work practices
BSBTEC404  Use digital technologies to collaborate in a work environment
BSBTWK401  Build and maintain business relationships
BSBWHS411  Implement and monitor WHS policies, procedures and programs
BSBWRT411  Write complex documents
BSBXCM401  Apply communication strategies in the workplace

Group A: Self-development
BSBPEF401 Manage personal health and wellbeing
BSBPEF402  Develop personal work priorities
BSBPEF403  Lead personal development
BSBPEF502  Develop and use emotional intelligence

Group B: Leadership
BSBCMM411  Make presentations
BSBCMM412  Lead difficult conversations
BSBLDR411  Demonstrate leadership in the workplace
BSBPEF501  Manage personal and professional development
BSBSTR401  Promote innovation in team environments
BSBXTW401  Lead and facilitate a team

Group C: Business Administration
BSBINS402  Coordinate workplace information systems
BSBOPS306  Record stakeholder interactions
BSBOPS401  Coordinate business resources
BSBOPS405  Organise business meetings
BSBPMG430  Undertake project work
BSBTEC401  Design and produce complex text documents
BSBTEC402  Design and produce complex spreadsheets
BSBTEC403  Apply digital solutions to work processes

Group D: Business Operations
BSBOPS402  Coordinate business operational plans
BSBOPS403  Apply business risk management processes
BSBOPS404  Implement customer service strategies
BSBSTR402  Implement continuous improvement

Group E: Sustainability
BSBSUS411  Implement and monitor environmentally sustainable work practices