SIR20216 – Certificate II in Retail Services

This qualification reflects the role of individuals working in a supervised role within retail services. They may work in various retail store settings, including supermarkets, department stores, specialty stores, and retail outlets.

They have basic retail operational knowledge and limited practical skills but are trained in point-of-sale handling procedures, workplace communication, working with retail technology, and interacting with customers. They can follow safe work practices, and while they may work with some autonomy or as part of a team, they are usually under direct supervision

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring. We utilise a mix of on-the-job observation and questioning, and workplace based projects throughout our assessment tasks.

Participants are encouraged to challenge their existing knowledge and extend their boundaries whilst they expand their skill base.

To successfully attain the SIR20216 Certificate II in Retail Services, students are required to complete a total of twelve (12) units of competency, comprising of:

• 7 core units, and;
• 5 elective units
  • a minimum of 3 units must be from the elective units listed over page;
  • a maximum of 2 units may be selected from any relevant T or III levels. raining Package or accredited course at Certificate I, II, or III levels.

Core Units

SIRXCEG001  Engage the customer
SIRXCOM001  Communicate in the workplace to support team and customer outcomes
SIRXIND001  Work effectively in a service environment
SIRXIND003  Organise personal work requirements
SIRXPDK001  Advise on products and services
SIRXRSK001  Identify and respond to security risks
SIRXWHS002  Contribute to workplace health and safety

Elective Units

SIRRINV001 Receive and handle retail stock
SIRRMER001 Produce visual merchandise displays
SIRXSLS002 Follow point-of-sale procedures
BSBWOR204 Use business technology
SIRXIND002 Organise and maintain the store environment
SIRXIND004 Plan a career in the retail industry