SIR30216 – Certificate III in Retail

This qualification reflects the role of individuals working in retail operations. They may work in various retail store settings, including supermarkets, department stores, specialty stores, and retail fast food outlets.

Individuals at this level work as part of a retail team to build customer relationships, maintain store safety, and communicate effectively to support the team and customer outcomes. They are competent workers within a customer service environment and can effectively sell products and services. They may be able to recommend specialty products within the workplace.

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring. We utilise a mix of on-the-job observation and questioning, and workplace based projects throughout our assessment tasks.

Participants are encouraged to challenge their existing knowledge and extend their boundaries whilst they expand their skill base. To successfully attain the SIR30216 Certificate III in Retail, students are required to complete a total of thirteen (13) units of competency, comprising of:

• 8 core units, and;
• 5 elective units, of which:
  • a minimum of 3 units must be from the elective units listed over page;
  • a maximum of 2 units may be selected from any relevant T raining Package or accredited course at Certificate III and IV levels.

Core Units

SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficules
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety

Elective Units

SIRRINV001 Receive and handle retail stock
SIRRINV002 Control stock
SIRXMGT001 Supervise and support frontline team members
BSBMKG401 Profile the market
SIRRMER001 Produce visual merchandise displays
SIRRMER003 Coordinate visual merchandising activities
SIRRRTF001 Balance and secure point-of-sale terminal
SIRWSLS002 Analyse and achieve sales targets
SIRWSLS003 Build sales of branded products
SIRXIND002 Organise and maintain the store environment
SIRXIND003 Organise personal work requirements
SIRXIND005 Develop personal productivity