SIR40316 – Certificate IV in Retail Management

This qualification reflects the role of individuals working in management roles in retail operations. They manage a small retail store, a section or department within a larger retail store, a small business-to-business outlet, or a section or department within a larger business or franchise. They have good customer service skills and are able to build and sustain customer relationships for the good of the business.

Individuals at this level have the frontline management skills needed for working in retail or a business-to-business environment. They typically demonstrate a range of managerial skills through leading a sales team and are often responsible for store presentation and pricing.

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring. We utilise a mix of on-the-job observation and questioning, and workplace based projects throughout our assessment tasks.

Participants are encouraged to challenge their existing knowledge and extend their boundaries whilst they expand their skill base.

To successfully attain the SIR40316 Certificate IV in Retail Management, students are required to complete a total of eleven (11) units of competency, comprising of:

• 7 core units, and;
• 4 elective units, of which:
  • a minimum of 2 units must be from the elective units listed over page;
  • a maximum of 2 units may be selected from any relevant T raining Package or accredited course at Certificate IV or Diploma levels.

Core Units

SIRRRTF002 Monitor retail store financials
SIRXCEG004 Create a customer centric culture
SIRXHRM002 Maintain employee relations
SIRXMGT002 Lead a frontline team
SIRXRSK002 Maintain store security
SIRXSLS003 Achieve sales results
SIRXWHS003 Maintain workplace safety

Elective Units

BSBCUS401 Coordinate implementation of customer service strategies
SIRXHRM001 Recruit, select and induct team members
SITXHRM002 Roster staff
BSBINN301 Promote innovation in a team environment
BSBMGT402 Implement operational plan
SIRRINV002 Control stock
BSBMKG401 Profile the market
SIRXMKT003 Manage promotional activities
SIRRMER003 Coordinate visual merchandising activities
BSBFIA302 Process payroll
SIRXIND005 Develop personal producvity