BSB30120 – Certificate III in Business

The revised Certificate III in Business combines several previous qualifications such as general Business, Customer Engagement and Administration into one qualification where parts can be used to build the most appropriate qualification. A Certificate III in Business can be delivered as a general qualification or with a specialisation. We are currently able to deliver Business, Business (Customer Engagement) and Business (Administration) streams.

Individuals undertaking the course might be working in or working towards a broad set of roles requiring technology and business skills such as general office support, customer service agents, or clerical workers.

Delivery and Structure

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring. We utilise a mix of on-the-job observation and questioning, and workplace-based projects throughout our assessment tasks.

Participants are encouraged to challenge their existing knowledge and extend their boundaries whilst they expand their skill base.

To successfully attain the BSB30120 Certificate III in Business, students are required to complete a total of thirteen (13) units of competency, comprising of either:

Business
– 6 core units
– 2 Group A Electives
– 1 Group B Elective
– 4 Electives* from

(Customer Engagement) 
– 6 core units
– 2 Group A Electives
– 1 Group B Elective
– 4 Group D Electives

(Administration)
– 6 core units
– 2 Group A Electives
– 1 Group B Elective
– 4 Group E Electives

Groups A B C D E G
*General Business courses may contain up to 3 imported electives from another Certificate II, III or IV course where it is relevant to job role and that FTS is able to deliver on. Specialisation courses do not provide for imported units

The Certificate III in Business has a wide number of units to select from. The below list doesn’t cover all possibilities, but is instead a range of units that we believe give the best outcomes in the widest range of cases.

If there is something you’re wanting to include in the course that isn’t listed, please reach out via the contact details below or using the form on our website and we’ll see how we can make that work. Please note that not all of our trainers can deliver all units and for some units choice of delivery method may be limited to online/correspondence as a result.

Core Units
BSBCRT311  Apply critical thisnking skills in a team environment
BSBPEF201  Support personal wellbeing in the workplace
BSBSUS211  Participate in sustainable work practices
BSBTWK301  Use inclusive work practices
BSBWHS311  Assist with maintaining workplace safety
BSBXCM301  Engage in workplace communication

Group A: Technology
BSBDAT201  Collect and record data
BSBOPS306  Record stakeholder interactions
BSBTEC301  Design and produce business documents
BSBTEC302  Design and produce spreadsheets
BSBTEC303  Create electronic presentations
BSBTEC404  Use digital technologies to collaborate in a work environment
BSBWRT311  Write simple documents
BSBXCS302  Identify and report online security threats
BSBXCS303  Securely manage personally identifiable information and workplace information

Group B: Business Competence
BSBOPS302  Identify business risk
BSBPEF301  Organise personal work priorities
BSBPMG430  Undertake project work
BSBSTR301  Contribute to continuous improvement

Group C: Teamwork and Relationships
BSBCRT412  Articulate, present and debate ideas
BSBLDR301  Support effective workplace relationships
BSBPEF302  Develop self-awareness
BSBXTW301  Work in a team

Group D: Customer and Client Engagement
BSBOPS304  Deliver and monitor a service to customers
BSBOPS305  Process customer complaints
BSBXDB301  Respond to the service needs of customers and clients with disability
SIRXCEG002  Assist with customer difficulties
SIRXCEG005  Maintain business to business relationships
SIRXMKT001  Support marketing and promotional activities
SIRXOSM003  Use social media and online tools
SIRXPDK001  Advise on products and services

Group E: Business Administration
BSBFIN301  Process financial transactions
BSBHRM416  Process payroll
BSBINS202  Handle receipt and dispatch of information
BSBOPS301  Maintain business resources
BSBOPS303  Organise schedules
BSBPUR301  Purchase goods and services

Group F: Records and Information Management
BSBINS302  Organise workplace information
BSBINS303  Use knowledge management systems
BSBINS307  Retrieve information from records
BSBINS308  Control records
BSBINS309  Maintain business records