TLI20421 – Certificate II in Supply Chain Operations

The recently created Certificate II in Supply Chain Operations is designed to combine Warehousing Operations and Logistics qualifications from the previous package and includes an optional specialisation in either of those streams.

Certificate II is the level that many operators undertake at the start of their Supply Chain career. It covers areas such as working safely, manual handling, Chain of Responsibility, pick/pack, and an overview the Supply Chain industry as a whole, including career pathways.

Delivery underpins our philosophy that work is the learning and learning is the work. We deliver a combination of formal training sessions and mentoring. We utilise a mix of on-the-job observation and questioning, and workplace-based projects throughout our assessment tasks.

Participants are encouraged to challenge their existing knowledge and extend their boundaries whilst they expand their skill base.

To successfully attain the TLI20421 Certificate II in Supply Chain Operations, students are required to complete a total of fourteen (14) units of competency, comprising of:

• 5 core units
• 9 units from Group C
  • up to 3 Imported units*

*Supply Chain Operations courses may contain up to 3 imported electives from another nationally-recognised course where it is relevant to job role and that FTS is able to deliver on.

The below list covers the generally available units for the qualification, though there are further possibilities available using Import units.

If there is something you’re wanting to include in the course that isn’t listed, please reach out via the contact details below or using the form on our website and we’ll see how we can make that work. Please note that not all of our trainers can deliver all units and for some units choice of delivery method may be limited as a result.

Core Units (complete all)
TLIE1003  Participate in basic workplace communication
TLIF0009  Ensure the safety of transport activities (Chain of Responsibility)
TLIF0025  Follow work health and safety procedures
TLIL0007  Complete workplace induction procedures
TLIX0023  Identify the roles and functions of the supply chain industry

Group C: General elective units
BSBINS201 Process and maintain workplace information
BSBOPS305  Process customer complaints
BSBTEC201  Use business software applications
TLIA0010 Identify goods and store to specifications
TLIA0019  Despatch stock
TLIA0020  Package goods
TLIA0021  Participate in stocktakes
TLIA0022  Pick and process orders
TLIA0023  Receive goods
TLIA0024  Replenish stock
TLIA1001  Secure cargo
TLIA2014  Use product knowledge to complete work operations
TLIB2001  Check and assess operational capabilities of equipment
TLIC1051  Operate commercial vehicle
TLID0006  Move materials mechanically using automated equipment
TLID0015  Load and unload goods/cargo
TLID0016  Operate a forklift
TLID0020  Shift materials safely using manual handling methods
TLIE0002  Process workplace documentation
TLIE2007  Use communications systems
TLIF0022  Conduct housekeeping activities
TLIG0003  Work effectively with others in a team
TLIH0005  Interpret road maps and navigate pre-determined routes
TLIJ0003  Apply quality systems
TLIK2010  Use infotechnology devices in the workplace
TLIO0003  Follow security procedures when working with goods and cargo
TLIU2012  Participate in environmentally sustainable work practices